Q & A
Are your jewelry pieces handmade?
Yes, all our jewelry pieces are meticulously handmade by skilled artisans, ensuring attention to detail and a unique touch in every piece.
What materials are used in your jewelry?
We craft our jewelry using a variety of high-quality materials, including gold, silver, cords, and genuine gemstones. Each material is carefully selected to create stunning and durable pieces.
Can I request a custom design?
Absolutely! We offer custom design services to help you create a one-of-a-kind piece that matches your style and preferences. Contact us for more details.
How do I know my ring size?
You can find our ring size guide on our website to help you determine the correct size. If you’re still unsure, feel free to reach out to us for assistance.
Are gemstones ethically sourced?
Yes, we prioritize ethical sourcing for our gemstones. We strive to support responsible mining practices and ensure that our gemstones are obtained through ethical channels.
How do I care for my jewelry?
To ensure the longevity of your jewelry – we recommend to read the care instructions on the product page.
What's your return policy?
You can find our detailed return policy on our website. Generally, we accept returns within [14] days of delivery for unused and undamaged items. Custom-made or personalized items may have specific return conditions.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number and instructions to track your package. Please allow some time for the tracking information to update.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please be aware that international shipments may be subject to customs duties and taxes imposed by the destination country.
Can I gift-wrap my purchase?
Yes, we offer gift-wrapping options for a special touch. During the checkout process, you can select the gift-wrapping option and include a personalized message.
How do I contact customer support?
You can reach our customer support team by emailing [email protected] or using the contact form on our website. We’re here to assist you with any inquiries or concerns.
Are your pieces hypoallergenic?
We take care to ensure that our jewelry is crafted with comfort in mind. However, if you have specific metal allergies, please let us know, and we can provide additional information about the materials used.