Thank you for choosing By Nevo for your jewelry purchases. We want to make sure your shopping experience is as smooth and delightful as possible. Please read our shipping policy to understand how we handle shipping and delivery.

Processing Time

Orders are typically processed and shipped within [3] business days after payment is received. Please note that custom-made or personalized items may require additional processing time.

Shipping Methods

We offer several shipping options to accommodate your needs:

Standard Shipping: Estimated delivery within [15] business days.

Express Shipping: Estimated delivery within [5] business days.

Shipping Rates

Shipping rates are calculated based on the selected shipping method, destination, and the total weight of the package. You can view the shipping costs during the checkout process before finalizing your order.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. Please note that tracking information may take some time to update.

International Shipping

We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.

Shipping Address

Please ensure that your shipping address is accurate and complete before finalizing your order. We are not responsible for packages that are undeliverable due to incorrect addresses provided by the customer.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If you believe your package has been lost or stolen, please contact the carrier directly and provide them with the tracking number.

Delays and Disruptions

While we strive to ensure timely deliveries, please note that unforeseen circumstances such as weather, holidays, or carrier disruptions may lead to shipping delays that are beyond our control.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at [email protected].